PRIVACY POLICY

RO Nutrition respects and values the protection of your privacy and treats it with the utmost confidentiality. We only collect or monitor any personal information about you with your consent or if it is otherwise lawful to do so. Any information that you provide directly to us, such as via online purchases, enquiries made through our website or social media accounts, by joining our communications database or by entering competitions is used only to provide our customers with the highest level of service and we always store personal information securely. Data collected directly or indirectly by RO Nutrition is only used by RO Nutrition and is not provided to another party without your permission. The only personal information collected by us is what has been provided to or collected by us in accordance with this Privacy Policy or has been provided to us lawfully by third parties including social media platforms such as Instagram, Facebook and Google. If you have any qeries in relation to this Privacy Policy please contact us by email at ronutrition@reginaoskar.com.au.

Cookies
When you visit RO Nutrition’s website, we, and/or a third party, may place cookies on your browser to source information including (but not limited to) your computer’s location, browsing activity and time spent on each web page. We and/or Google may use this information to report on website activity and optimise future user experience. By using this website and agreeing to this policy, you grant us permission to place and store cookies on your browser. Cookies can be managed by accessing the individual settings in your browser.

Purchasing and Payment
All purchases made on our website are processed via our secure payment gateway (secured by an SSL certificate). At the time of purchase, your payment details are processed via this gateway. We record sufficient personal details to confirm your identity and to ensure items are sent to the correct address and at no point in time do we record your credit card information on our website. We keep a secure record of your payment details until your order has been dispatched, in case there are any changes to your order. Once you order has been shipped or is ready for delivery, your payment details are no longer held by us or stored in any form.

Legal Obligation
We reserve the right to use or disclose any information without notice or consent as required to satisfy any law, regulation or legal request; to conduct investigations of consumer complaints or possible breaches of law; to protect the integrity of our website and our property including intellectual property; to protect the safety of our visitors or others; to fulfill your requests; or to cooperate in any legal investigation.

Product Availability
We do our best to ensure that all products listed for purchase on this website are available at all times. In the case where a product is not available, we will provide a refund or exchange for another product.

Product Shelf Life
Products sold on this website have a maximum shelf life of 8 months. In order to maximise freshness and to maintain their crunchy texture, our products are best stored in a cool dry place where the temperature does not exceed 26 degrees celsius.

Shipping
Products* listed for purchase on this website are available for shipping within NSW or via free delivery to Sydney CBD. *Note that our 40gm Crunchy Rounds are not available for shipping but can be supplied via free delivery to Sydney CBD. Our standard shipping charge is a flat rate of $11.50 (we aim to ship items within 5 business days with 3-4 days estimated for delivery). Express shipping is available at a flat rate of $15.50 (we aim to ship items within 2 business days with 1 day estimated for delivery). Please expect longer delivery times in peak periods such as the Christmas period. Shipping for international orders is not available at this time. If you have any questions or concerns regarding the progress of your order please contact us at ronutrition@reginaoskar.com.au.

Note that our 40gm Crunchy Rounds are not available for shipping but can be supplied via free delivery to Sydney CBD.

Return Policy
If we supply an incorrect product, please let us know as soon as possible by emailing ronutrition@reginaoskar.com.au and we will send you the correct product at no extra cost (provided the product received has not been opened). We are not able to provide a refund or exchange where incorrect products have been ordered or due to a change of purchase decision or individual tastes. Replacement products can be provided at no extra cost if products supplied have past their use by date.

Copyright
Names, trademarks and logos featured on this site are copyrighted by their respective owners.

Disclaimer
RO Nutrition will endeavour to ensure that any site linked to or from the pages of www.ronutrition.com.au will be of appropriate content. However RO Nutrition is not responsible for the content of other websites. RO Nutrition will not be held responsible for any loss, damage or injury caused by, or related to, the use of any information contained on this website at any time and provides no warranty of any kind.